Last updated: 16 July 2026
This policy explains how cancellations and refunds work for our services. Because we provide professional services rather than physical products, the following terms apply.
1. Monthly services (retainers)
Monthly services are billed in advance. You may cancel an ongoing service by giving at least 30 days' written notice before your next billing date. Your service will continue until the end of the current paid period, after which no further charges will apply. Fees already paid for the current period are non-refundable once work for that period has commenced.
2. Setup and onboarding fees
One-time setup and onboarding fees cover work performed at the start of an engagement (such as configuration, integration, and go-live) and are non-refundable once that work has begun.
3. Usage-based fees
Usage-based charges (for example, per-minute AI voice usage) reflect services already delivered and are non-refundable.
4. Advertising spend
Advertising budgets are paid directly to the advertising platforms and are separate from our service fees. Any refund of unspent ad budget is subject to the policies of the relevant platform, not Sellecomm.
5. Website development projects
Website and development projects are quoted individually. Any deposit covers initial work and is non-refundable once the project has started. Remaining terms are set out in the individual project agreement.
6. Requesting a cancellation
To cancel a service, please email us at sellecomm1@gmail.com. We will confirm your cancellation in writing.
7. Exceptions
If you believe there has been a billing error or you have not received a service you paid for, please contact us and we will review your request in good faith.
Sellecomm is a service operated by Sonali Singh, sole proprietor, trading as VSBM. GSTIN: 07FNQPS6568K1ZT. Principal place of business: Plot No. 94/95, Dharmpura-1st, Najafgarh, New Delhi, South West Delhi, Delhi – 110043, India.